Refund / Return Policy

Refund / Return Policy

Last Updated: August 18, 2026

At MyFShop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund guidelines below.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must be returned in its original packaging.
  • The item must include any original accessories, documentation, or included items.
  • You must provide proof of purchase or your order number.

For hygiene and safety reasons, opened or used beauty, skincare, haircare, and personal-care products may not be eligible for return unless the item arrived damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide your order number and clear photos of the product and packaging so we can review the issue and determine the appropriate solution.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Opened or used beauty and personal-care products.
  • Products damaged after delivery due to misuse.
  • Items without original packaging when the packaging is required for return.
  • Gift cards or other non-returnable items, where applicable.

4. How to Request a Return

To request a return, please contact us through our Contact Us page with:

  • Your order number
  • The name of the product
  • The reason for the return
  • Photos, if the product is damaged, defective, or incorrect

Please do not send products back before receiving return instructions from us.

5. Return Shipping

If the return is due to a change of mind or another reason not caused by MyFShop, the customer may be responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, we will review the situation and determine whether return shipping costs can be covered.

6. Refunds

Once we receive and inspect an approved return, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method. Your bank or payment provider may require additional time to process and display the refund.

7. Late or Missing Refunds

If you have been notified that your refund was processed but you have not received it, first check your bank or payment account.

If the refund still does not appear after the applicable processing period, please contact us through our Contact Us page.

8. Exchanges

We may offer exchanges for damaged, defective, or incorrect products when an appropriate replacement is available. Please contact us before sending an item back.

9. Policy Changes

MyFShop reserves the right to update this Refund / Return Policy when necessary. Any changes will be posted on this page with the updated revision date.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us through our Contact Us page.

Thank you for shopping with MyFShop.